Returns, Refunds & Warranty

30-day return window

You may request a return or exchange within 30 days of delivery. To be eligible, items must be unworn, undamaged, unaltered and returned in their original packaging with any certificates or accessories included.

Email service@holycome.com to start a return. We will send you a Returns Authorisation (RA) form along with the return address. Please do not ship anything back before you have the RA form — parcels sent to an unconfirmed address may be refused.

Refunds

• Approved returns are refunded to the original payment method, or issued as store credit if you prefer.
• Shipping and handling charges are not refundable.
• Return shipping is paid by the customer and is deducted from the refund.
• Refunds are processed once the returned item has been received and inspected.

Damaged, defective or incorrect items

If something arrives damaged, faulty or is not what you ordered, email service@holycome.com with clear photographs or a short video showing the problem. We will offer one of the following, at your choice:

1. a replacement piece shipped at our cost;
2. a full refund on return of the item; or
3. you keep the item and we refund 30 % of its value.

Please report problems within 7 days of delivery so we can resolve them quickly.

Warranty and repairs

• Within 30 days of delivery — manufacturing defects are repaired free of charge.
• After 30 days — repairs are chargeable. Costs (return shipping, replacement stones, chain re-making, re-plating) are quoted and confirmed with you before any work begins.
• Typical repair turnaround is 10–20 days from receipt.
• The customer is responsible for shipping the item to us; we cover return shipping on warranty repairs.

The warranty does not cover accidental damage, wear from misuse, resizing by a third party, or damage caused by harsh chemicals or abrasive cleaning.

Order cancellation and changes

Orders enter our production workflow immediately after they are placed, so cancellation cannot be guaranteed. If you need to cancel, email service@holycome.com within 24 hours of ordering with the subject line “Cancellation Request” and we will do our best.

For security reasons we cannot change the delivery address on an order after it has been submitted.

Payment problems

If a payment fails with a message such as “zip code does not match”, it usually means the billing address does not match the one held by your card issuer. Retry with the correct billing address. Authorisation failures only place a temporary hold — they do not take funds.