Shipping & Delivery
All orders are made and dispatched from our own factory in Wuzhou, Guangxi, China. We ship worldwide.
Processing time
Ready-to-ship items are picked, quality-checked and packed within 2–5 business days. Custom and made-to-order pieces take longer because they are produced to your specification; your quotation states the expected production window before you commit.
Delivery time
- Standard: approximately 3–10 business days after dispatch, depending on destination.
- Express: approximately 2–5 business days after dispatch.
Remote destinations and customs inspections can extend these windows. These figures are estimates, not guarantees.
Shipping cost
- Free worldwide shipping on orders over US$99.
- US$5.99 standard shipping on orders under US$99.
- Express shipping is available for an additional US$30.
Tracking
When your parcel is dispatched we email a tracking number. A confirmation titled “A shipment from order #xxxxx is on the way” is sent at the same time; use the View your order link in that email for current status. Carrier tracking pages typically take 2–3 days to begin showing movement after the number is issued.
Customs, duties and import taxes
International shipments may be subject to customs duties, import taxes and clearance fees levied by the destination country. These charges are the recipient’s responsibility and are not included in the price paid to us. We declare shipments accurately and cannot mark orders as gifts or understate value.
Incorrect or incomplete addresses
Please check the delivery address carefully before submitting an order. If you spot an error, contact us immediately at service@holycome.com and we will attempt to correct it. Once a parcel has been dispatched the address cannot be changed.
If a parcel is returned to sender because the address was incorrect or incomplete, or because nobody was available to receive it, we are not liable for the loss and cannot reship free of charge.